Frequently Asked Questions
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey so you can track its progress.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey so you can track its progress.
Can’t find a package marked “delivered”?
Our tracking information says “delivered” but you can’t find your order in your mailbox or at your doorstep. We will file a claim on a package if the item is marked delivered and you are reporting to us that you have not received it. Before contacting us to file a claim:
- Check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards.
- Check with anyone who might have retrieved the package.
- Look for a note from your carrier on the door.
- Review your shipping confirmation email and confirm it is accurate.
- Live in an apartment? Check with your front desk attendant, building security, and mailroom.
Package damaged or Items missing?
The first thing you should do is take pictures to document the condition of the package when it arrived. Keep all enclosed packing slips and return labels.
You have up to 30 days from the date the carrier marked your package “delivered” to contact us to start an investigation. Your carrier may also start an investigation on your behalf. Please respond promptly to emails from us and your carrier to help resolve all issues quickly as possible.
See our terms and conditions for more information.
A few reasons this may have happened:
- You may have typed your email address incorrectly. This would make it impossible for us to send you an email.
- You have a spam blocker that is prohibiting confirmation emails from being received.
- Your order has not completed processing. Please allow 24 hours to process your order.
We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you’re in doubt.
Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed.
This hold typically lasts from 5-7 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped. If your order is sent out in multiple shipments or from multiple locations, separate authorization(s) and charge(s) for each shipment may appear on your account.
- Your order may have been cancelled due to lack of inventory from the manufacturer or the item did not pass our quality control checks when it was prepared for shipment.
- The information entered doesn’t match the information your payment provider has on file. Please try contacting your payment provider to verify your information. Your payment method has not been charged and any pending authorizations will expire in 5-7 business days depending on the guidelines of your financial institution. For security and privacy, our Care team does not have access to the reason your order was not processed.
The order didn’t adhere to our Terms of Use. As a reminder, most launch items are limited to 1 per customer and you are responsible for entering accurate information
We received your order if you:
- See an order number and customer number on screen
- Receive an email confirmation
If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible.
Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online.
Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.
We accept forms of payment via Internet and phone. Please review the information below for the types of payments accepted for each category.
All items are listed and billed in US dollars.
What online payment methods do you accept?
- Debit cards (deducts from your bank account)
- Visa
- MasterCard
- Discover Network
- American Express
- PayPal
For your protection, Greek Gear Exchange reserves the right to hold credit card orders for complete bank verification.
Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outside of our return policy. If you no longer have the card used for the order, you may request a giftcard as your refund method. Please note this when returning your item.
Please note: Once the refund has been processed, we are unable to refund the purchase to any other payment method.